Refund policy

We want you to love every can. Because our drinks are food products, we can't take back opened or partly used boxes. But if something goes wrong with your order, we'll make it right.

Damaged, wrong or missing items
If your box arrives damaged or leaking, or you received the wrong flavor or are missing items, contact us within 7 days of delivery. Please include your order number and a photo of the problem. We'll send a free replacement or give you a full refund for the affected items, whichever you prefer. You don't need to send anything back.

Unopened boxes
If you change your mind, you can return a full, unopened box within 14 days of delivery. Email us first so we can give you the return address. Return shipping is paid by you, and refunds are issued once we receive the box in its original condition.

Preorders
You can cancel a preorder for a full refund any time before it ships. Just email us with your order number.

Subscriptions
You can skip, pause or cancel your weekly subscription at any time from your account or by emailing us. Cancelling stops future deliveries. Boxes that have already shipped follow the rules above.

Refunds
Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

Contact us
Email: caffina33@gmail.com
Phone: +1 (747) 372-5545
Caffina Coffee LLC, 9858 Glenoaks Blvd, Sun Valley, CA 91352, United States